Refund Policy

Introduction

At Intact IT Services (“we”, “our”, “us”), we strive to provide exceptional services to our clients. However, we understand that there may be instances where you may require a refund. This Refund Policy outlines the conditions under which refunds will be considered and the process for requesting a refund.

General Conditions

  1. Eligibility:
    • Refunds are only available for services purchased directly from Intact IT Services.
    • Refunds will be considered based on the nature of the service and the specific circumstances surrounding the refund request.
  2. Non-Refundable Services:
    • Certain services, such as customized website designs, social media management, and SEO services, may be non-refundable due to the time and resources invested in delivering these services.
  3. Time Frame:
    • Refund requests must be submitted within 2 days of the purchase date. Refund requests submitted after this period will not be considered.

Refund Process

  1. Request Submission:
    • To request a refund, please contact us at refund@intactits.com with the following details:
      • Your name
      • Contact information
      • Invoice or order number
      • Reason for the refund request
  2. Evaluation:
    • Upon receiving your refund request, we will evaluate the details provided and may contact you for additional information if necessary.
  3. Approval or Denial:
    • We will notify you of the approval or denial of your refund request within 14 business days. If approved, the refund will be processed using the original method of payment.
  4. Refund Processing Time:
    • Refunds may take up to 14 business days to reflect in your account, depending on your payment method and financial institution.

Partial Refunds

  • In certain circumstances, partial refunds may be granted. For example, if a service was partially completed at the time of the refund request, we may offer a prorated refund based on the work completed.

Exceptions

  • Refunds will not be provided for services that have been fully completed and delivered to the client.
  • Refunds will not be issued for dissatisfaction with services where the agreed-upon deliverables were met.

Changes to This Refund Policy

We reserve the right to update or modify this Refund Policy at any time without prior notice. Any changes will be posted on this page, and the revised policy will be effective immediately upon posting. We encourage you to review this page periodically to stay informed of any updates.

Contact Us

If you have any questions or concerns about this Refund Policy, please contact us at:

Intact IT Services
ES09, Heavenly Plaza, Kakkanad, Kochi, Kerala – 682001
Phone: +91 9072435788
Email: info@intactits.com